Thriving as a First-Time People Leader
Cohort Mastermind
Transition into Leadership: Build Confidence and Lead with Impact
Are You Ready to…
➡ Lead with Impact, not just manage? Learn how to lead your team effectively and develop them into a high-performing powerhouse
➡ Elevate the customer experience with strategic cross-collaboration
➡ Build your reputation and executive presence without burning out
➡ Deliver best-in-class retention rate with your high-performing team
Excellent! Stay with us….
Why This Mastermind?
You already know the theory, you’ve heard it all on your favourite podcasts, books and webinars. You know the ‘what’.
What you need is - ‘how’ and ‘how not to’.
With the ‘Thriving as a First-Time People Leader’ mastermind - you will truly be masterminding - using collective intelligence to come up with solutions you need right now. The power lies in the cohort.
…And in two award-winning Customer Success leaders Laura & Marija who are here to share their wins and messes ( so you don’t have to repeat the same mistakes!).
Meet Your Coaches
-
Laura Kightlinger
Laura has 10 years of Customer Success leadership experience, most recently at Seismic, where she built and led the International CS team from inception to 20+ people, and previously at Qubit, where she built the global team from inception to 15 team members.
Laura is currently consulting with companies on their CS strategies and GTM alignment and also coaching individuals on joining or hiring high-performing teams.
Laura’s greatest professional passion is people development. Her passions are fitness, cultural exploration, and well-being.
Laura holds an MBA from INSEAD and a BS in Accounting from Purdue University.
-
Marija Skobe-Pilley
Marija is an award-winning Customer Success Strategist, thought leader and podcaster.
As a fractional CS leader and Director of Fractional SaaS consultancy, Marija helps companies build and scale high-performing teams in a hypergrowth environment. She’s also a coach and mentor for CS leaders and managers.
She’s also the founder and podcast host of Women in Customer Success - a network for connecting, inspiring and showcasing women in the Customer Success industry.
Marija holds degrees from the University of Cambridge (MPhil in Education) and the University of Zagreb (BA in Music, MMus).
Course Overview
-
Leading & Developing Your Team
➡ Routes for transitioning into leadership
➡ Hiring & developing talent
➡ Delegating effectively
-
Coordinating Cross-Functionally & Managing Up
➡ Metrics
➡ Advocating for your team & removing roadblocks
➡ Building a culture of customer-centricity
-
Building Your Brand & Career (Without Burning Out)
➡ Developing your leadership style (not just management)
➡ Building executive presence and communication skills
➡ Balancing strategy & execution
Who Should Enroll in this Mastermind?
This mastermind is ideal for anyone transitioning into leadership or within the first two years as a manager, looking to hear first-hand experiences on how to lead with impact and build high-performing teams (without burnout!). If you're looking to:
Transition from managing customers to managing the team that’s managing the customers
Become a Team Lead
Step into your first people manager role
Transition from an IC into a Manager
You’re in the right place!
What to expect?
-
Practical Frameworks
Clear, on-point content and frameworks you can start implementing immediately.
-
Community
Intimate workshops, group coaching and conversations. We're figuring it all out together.
-
Collective Intelligence
All you need are people just a few steps ahead of you to share their fresh perspectives. That's masterminding.
About
-
£495
-
Tuesday 17th September
16:00 CEST / 15:00 BST
-
16:00 CEST / 15:00 BST
-
6 weeks
(17th Sep - 22nd Oct)
-
Small cohort. Think of it as an intimate group, your personal 'board of advisors' in your leadership role.
-
Weekly 60min session
Optional Bonus Group Coaching 30min