PowerUp Masterclass S2:E4
21 Jan 2026
36 min
The Future of CS: Biggest Takeaways from Pulse Europe
What's Next for Customer Success in 2026? That’s the question we’re answering today.
In this episode
Why AI adoption is lagging and how teams are gearing up for agentic success
How CS is becoming a revenue driver through better post-sale visibility
What's actually working in digital-scale strategies right now
What CS, Product, and Revenue leaders should prioritise next
Welcome back to another PowerUp Masterclass in partnership with our friends at Gainsight where we’re going beyond the Pulse Europe conference recap and into what really matters: where Customer Success is heading in 2026.
Together with Tori Jeffcoat, Director of Product Marketing at Gainsight, we’re unpacking the biggest trends and ‘aha’ moments from Europe’s leading CS event, and sharing our predictions for the year ahead.
You’ll walk away knowing:
This is your chance to turn Pulse’s key takeaways into your 2026 game plan.
Grab your notebook and tune in.
Featuring
Tori Jeffcoat, Director of Product Marketing at Gainsight
Marija Skobe-Pilley, Founder, Women In Customer Success
Marija Skobe-Pilley
Founder and host
