The Customer Success Talent Playbook

March is a special time for celebrating women who lead. So what better time to spotlight six extraordinary women who not only lead in Customer Success, but also wrote a book on it! Literally.

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In this episode

The story behind writing the book together

CS hiring mistakes & hard-won lessons

Salary frameworks & career progression

Building sustainable, intentional CS teams

Empowering yourself as a CS professional

Community, mentorship & what's next

Welcome to the WiCS PowerUp Spotlight featuring the co-authors of The Customer Success Talent Playbook, a first-of-its-kind guide to CS hiring, careers, and team building.

Meet the women behind it:

Ejieme Eromosele, VP of Customer Growth Quiq

Swati Garg, CEO Melo Associates

Parul Bhandari, CEO CustomerXSuccess

Elizabeth Blass 🌻, Chief Customer Officer Karbon

Kristen Hayer, CEO The Success League

Julie Fox, Director of Digital CS Hyland

Six women. Six perspectives. One powerful playbook.

Whether you’re a CS leader, a job seeker, or breaking into Customer Success — grab your seat.